Technical Support Representative | Premium Consumer Electronics Account

TDCX

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1 month ago

Technical Support Representative | Premium Consumer Electronics Account

1-2 Year(s)

20 - 40 Thousand p.m

Manila (Ortigas)

Job Description

Key Skills

BPO Call center

19 candidate(s) have already applied for this Job. Apply now

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.

Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.

Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.

Recognize and adjust support approach to accommodate all levels of customer’s experience.

Communicate positively with team members, customers, and other partners.

Who are we looking for?

High school graduate.

At least 1 year BPO experience in a voice account, of which 6 months is in a technical support or hybrid customer service-technical account.

Excellent verbal and written communication skills.

Good understanding of consumer electronics products.

Solid technical and diagnostic skills with tested problem-solving skills.

Amenable to work rotating shifts (morning, mid, & night shifts).

Can work in Ortigas Center, Pasig City or amenable to a temporary work-from-home setup.

How to Apply?

Online

Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub

Onsite

Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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