Technical Support Representative with 24K Signing Bonus
TranscosmosTechnical Support Representative with 24K Signing Bonus
Job Description
Key Skills
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Job Description:
- Assist customers through inbound call, email and chat.
- Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved problems.
- Identify common issues, submit trouble tickets, and drive improvement.
- Periodically output technical problem case summaries, provide enablement training for each service store, and monitor the application effect.
- Judgment of repair warranty dispute and guidance on product authenticity identification.
Job Qualifications:
- College level w/ 1-year BPO experience handled technical and customer account OR Bachelor's Degree graduate w/ 1-2 years customer service working experience preferably handled email or chat support account.
- Familiarity with digital media and different software of photo and video editing application is a plus.
- Good to excellent communication skills.
- Amenable to work in Ortigas Center, Pasig City.
- Amenable to work on shifting schedule.
- Can start as soon as possible.
- with 24K Signing Bonus!
Role
Customer Service Executive -Technical
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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