Customer Care Representative - Insurance Sector
WNS Global ServicesCustomer Care Representative - Insurance Sector
Job Description
Key Skills
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Job Overview:
Join our team as a Customer Care Representative and play a crucial role in providing exceptional service to clients in the insurance sector. This is a great opportunity to advance your career in a fast-paced and rewarding industry.
Responsibilities:
- Provide courteous and professional service to customers via various communication channels.
- Assist customers with policy information, billing concerns, and claims processing.
- Resolve customer complaints with a focus on delivering the best possible outcomes.
- Work with the team to meet performance targets and key metrics.
- Ensure compliance with company standards and industry regulations.
Qualifications:
- Senior High School graduate.
- 1 year of experience in customer service, preferably in a BPO environment.
- Strong problem-solving skills and a customer-first mindset.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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