Accounts Receivable Collections – US Clients

Job Overview

We are looking for an experienced Accounts Receivable Collections professional to manage outstanding payments for US-based clients. The role involves collection calls, payment follow-ups, AR aging analysis, dispute resolution, and recovery of overdue invoices. The ideal candidate should have strong English communication, negotiation skills, and experience handling international collections.

Key Responsibilities

• Review AR aging reports and identify overdue invoices requiring follow-up.

• Conduct collection calls with US-based customers to recover outstanding payments.

• Send payment reminders through emails and phone follow-ups.

• Track promises to pay and update collection notes in the system.

• Investigate billing disputes and coordinate with internal teams for resolution.

• Support cash application by confirming payment details and invoice references.

• Escalate high-risk or long-overdue accounts to the AR Supervisor, AR Manager, or Finance leadership.

• Maintain accurate collection records and customer account documentation.

• Follow collection procedures and support timely recovery of outstanding balances.

Mandatory Requirements

• Experience in Accounts Receivable (AR) Collections with US clients.

• Experience handling international collection calls.

• Strong English communication skills with a US or neutral accent.

• Experience reviewing AR aging reports and managing overdue accounts.

• Immediate joiners preferred.

Preferred Experience

• Accounts Receivable Collections

• US Client Handling

• International Collections

• Customer Payment Follow-Up

• Payment Recovery

• Invoice Follow-Up

• Billing Dispute Resolution

• Cash Application Support

• Deduction Handling

• Short Payments and Chargebacks

• Customer Account Reconciliation

Required Skills

• Strong communication and negotiation skills.

• Customer interaction and payment follow-up capabilities.

• Attention to detail in documentation and collection records.

• Basic accounting and Accounts Receivable process knowledge.

• Ability to investigate payment discrepancies and resolve disputes.

• Strong follow-up, prioritization, and problem-solving skills.

Reporting Structure

Reports to the AR Supervisor or AR Manager.