HR Delivery Lead - L&D (German Language B2.2+)
Gratitude IncHR Delivery Lead - L&D (German Language B2.2+)
Job Description
Key Skills
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HR Delivery Lead - L&D (German Language B2.2+)
Location: Bangalore
Experience: 16–18 Years
Band: BPO 6
Salary: Up to ₹20 LPA
Role Overview
We are looking for an experienced HR Delivery Lead – L&D with strong German language proficiency and expertise in HRO / HR Shared Services. The role will lead global HR delivery operations, Learning & Development services, stakeholder management, service governance, transformation, and operational excellence.
Must Have
German language proficiency at B2.2/C1 or above
Experience in BPS Service Operations / Service Management reporting
Strong experience in contract management and SLA reporting
16–18 years of progressive experience in HRO, HR Shared Services, or Global Business Services
Strong leadership experience managing global, multicultural teams
Excellent client, stakeholder management, communication, and presentation skills
Preferred
HRO / HR Shared Services background
Strong experience in Learning & Development operations
Experience with Workday, SAP SuccessFactors, Oracle HCM, or ServiceNow HRSD
Exposure to HR Analytics, Automation, AI, RPA, and Agentic AI
Certifications in HR Analytics, Data Analytics, AI, Automation, or RPA
Key Responsibilities
Delivery Leadership
Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.
Ensure achievement of service levels, operational targets, quality standards, and customer satisfaction.
Establish governance frameworks to drive operational excellence, accountability, compliance, and predictable service outcomes.
Customer & Stakeholder Management
Act as the primary delivery leader for customer engagements and build trusted client relationships.
Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.
L&D & Transformation
Lead and support Learning & Development operations across global engagements.
Drive process simplification, standardization, digitization, and service delivery modernization.
Leverage automation, analytics, AI, RPA, and Agentic AI to improve operational efficiency and service outcomes.
Workforce & Talent Leadership
Own workforce planning, staffing strategy, capability development, succession planning, and talent management.
Ensure timely onboarding, training, and readiness of delivery teams.
Financial & Commercial Accountability
Own account-level financial performance, productivity, margin management, and cost optimization.
Identify opportunities for account expansion, transformation, and value creation.
Risk, Compliance & Controls
Ensure compliance with contractual obligations, internal governance standards, audit requirements, data privacy regulations, and HR policies.
Identify and mitigate operational risks while driving continuous process and control improvements.
Domain Skills
HR Outsourcing (HRO) & HR Shared Services
Global Hire-to-Retire Operations
Learning & Development Operations
HR Service Delivery Transformation
Global Delivery Management
Talent Acquisition & Onboarding Services
Talent Management & Performance Administration
Payroll & Compensation Administration
HR Governance, Risk & Compliance
Business Process Re-engineering & Standardization
Automation, Analytics & Cognitive Operations
AI & Agentic AI in HR Services
Global HCM Platforms – Workday, SAP SuccessFactors, Oracle HCM
ERP, Workflow & Service Management Technologies
Skills & Experience
Strong proficiency in Global HCM tools and solutions
Exposure to ERP and automation tools
HR Analytics, Data Analytics, AI, Automation, or RPA certifications are preferred
Strong client management and leadership skills
Excellent verbal, written communication, interpersonal, negotiation, and presentation skills
Important
Ex-TCS employees are not eligible to apply.
PAN and DOB are required for profile creation.
Mandatory Questionnaire
Please complete the questionnaire using the link below:
Questionnaire Link: https://myglit.com/lateral/cref/c149b831f2
Note: Filling out this form is mandatory to proceed with the application and profile creation process.
Role
German Language Expert
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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