Multilingual Customer Service Representative

Gratitude Inc

320 Views

1 month ago

Multilingual Customer Service Representative

0-1 Year(s)

15 - 20 Thousand p.m

Mumbai

Job Description

Key Skills

Communication polish Language Norwegian

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Job Title: Multilingual Customer Service Representative

Job Loacation: Mumbai, India

Job Summary:

We are seeking a highly skilled and customer-focused Multilingual Customer Service Representative to join our team. The successful candidate will provide exceptional customer service to our clients in Polish, Danish, Norwegian, and Swedish languages. If you have excellent communication skills, a passion for customer service, and fluency in any of these languages, we encourage you to apply.

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in Polish, Danish, Norwegian, or Swedish languages.

Provide timely and accurate solutions to customer complaints and concerns.

Utilize knowledge of products/services to resolve customer issues effectively.

Collaborate with internal teams to resolve complex customer issues.

Participate in quality assurance initiatives to ensure high-quality customer interactions.

Meet or exceed customer satisfaction and quality targets.

Requirements:

Fluency in one of the following languages: Polish, Danish, Norwegian, or Swedish.

Intermediate level of required language skills, written and spoken (B1-B2).

Ability to learn quickly, task and system understanding.

Ability to switch between different tasks rapidly.

Computer literate.

What We expect:

Relevant Experience – 0+ years

Education - Secondary school graduate or higher education student/graduate, intermediate level of a specific set of languages.

What We Offer:

Competitive salary and benefits package.

Opportunity to work with a global company and diverse customer base.

Professional development and growth opportunities.

Collaborative and dynamic work environment.

Additional Details:

Shift Time: 24 *7.

Associate should be flexible for split week offs

Interested Candidates DM for Other details.

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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