Playout Operator II – Broadcast Operations

Location: Bangalore, India
Experience: 1–5 Years
Band: BPO 1/2/3
Job Code: 436069
Shift: Rotational Shifts aligned with EMEA business hours (up to 9:00 PM CET), including weekend on-call support.

Position Overview

We are looking for a detail-oriented Playout Operator II to support broadcast playout operations by validating, preparing, and loading TV playlists and media materials into the Inetsat transmission platform.

The role involves ensuring accurate and uninterrupted content delivery, monitoring playlist readiness, resolving missing or incorrect media assets, maintaining operational logs, and supporting service-level commitments. The successful candidate will also act as a subject matter expert and primary point of contact for playout delivery-related issues and escalations.

Key Responsibilities

1. Playlist & Media Operations

• Validate TV playlists and associated media materials before transmission.

• Load and manage playlists and content assets in the Inetsat transmission platform.

• Identify, investigate, and resolve missing, incorrect, or incompatible materials.

• Ensure accurate and timely delivery of broadcast content.

• Support the insertion of secondary elements and configuration of channels and services.

2. Playout Monitoring & Issue Resolution

• Monitor playout workflows and operational performance.

• Act as the primary liaison for playout delivery-related matters.

• Escalate missing assets, technical issues, and scheduling discrepancies to relevant teams.

• Maintain accurate operational logs, records, and incident reports.

• Support SLA reporting and ensure compliance with operational standards.

3. Reporting & Process Improvement

• Prepare accurate reports on workflow performance and operational activities.

• Identify process gaps and recommend improvements.

• Participate in continuous improvement initiatives.

• Measure the impact and value of implemented process enhancements.

• Collaborate with internal teams to improve delivery quality and operational efficiency.

Required Qualifications

• 1–5 years of experience in broadcast playout operations, media operations, or a related field.

• Associate degree or equivalent professional experience.

• Knowledge of broadcast media formats, audio formats, and media transport methods.

• Strong problem-solving, troubleshooting, and analytical skills.

• Good written and spoken English communication skills.

• Ability to manage operational tasks accurately and meet deadlines.

• Enthusiasm for technology, innovation, and continuous process improvement.

• Willingness to work rotational shifts aligned with EMEA business hours and provide weekend on-call support.

Key Skills

• Broadcast Playout Operations

• TV Playlist Validation

• Media Asset Management

• Inetsat Transmission Platform

• Playlist Loading and Management

• Broadcast Content Delivery

• Media and Audio Formats

• Media Transport Methods

• Channel and Service Configuration

• Secondary Element Insertion

• Workflow Monitoring

• Issue Identification and Resolution

• Operational Reporting

• SLA Management

• Incident Escalation

• Problem-Solving and Troubleshooting

• Attention to Detail

• Process Improvement

• Written and Verbal Communication

Work Conditions

• Location: Bangalore, India.

• Shift: Rotational shifts based on EMEA business coverage, up to 9:00 PM CET.

• Weekend Support: Weekend on-call duty is required.

• Work Setup: Not specified in the JD.

Candidate Screening Questions

1. What is your highest educational qualification?

2. How many years of experience do you have in broadcast playout or media operations?

3. Have you worked on TV playlist validation and loading?

4. Have you used the Inetsat transmission platform or similar broadcast systems?

5. What media formats, audio formats, and media transport methods are you familiar with?

6. Do you have experience monitoring playout workflows and resolving missing or incorrect media materials?

7. Are you comfortable working rotational shifts aligned with EMEA business hours?

8. Are you available for weekend on-call support?

9. What is your current location and notice period?

10. Are you a former TCS employee?

Important Hiring Notes

• Former TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) are mandatory for candidate profile creation.

Recruitment Priority: Prioritize candidates with hands-on broadcast playout experience, playlist validation, media asset handling, and familiarity with transmission platforms. Strong troubleshooting, operational ownership, and flexibility for EMEA coverage and weekend on-call support are essential.