Contract Administrator (Senior Process Associate)

Location: Mumbai

Experience: 2–6 Years
Band: BPO 2/3
Job Code: 438762
Qualification: Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.

Job Overview

We are looking for an experienced Contract Administrator to manage the end-to-end contract lifecycle, including contract creation, validation, setup, amendments, and activation using ERP systems such as SAP.

The candidate will be responsible for ensuring contract accuracy, compliance, timely processing, and coordination with internal teams and clients to support correct billing and revenue realization.

Key Responsibilities

• Manage end-to-end contract administration, including creation, validation, setup, amendments, renewals, and termination.

• Create and maintain customer and contract records in ERP systems such as SAP.

• Validate contract documents, templates, pricing, billing terms, purchase orders (POs), and other mandatory details.

• Ensure accurate contract setup and activation in the system.

• Handle inbound and outbound calls to address contract status-related queries.

• Coordinate with Finance, Operations, Commercial teams, and clients for missing information and clarifications.

• Perform quality checks to ensure contract accuracy and compliance with company policies.

• Maintain proper contract documentation for audit and compliance purposes.

• Track contract changes and ensure timely updates in the system.

• Meet SLA, productivity, and quality targets while maintaining process accuracy.

Mandatory Skills

• Contract Lifecycle Management (CLM).

• Contract Administration.

• Hands-on experience with ERP systems.

• Experience in contract creation, validation, setup, amendments, and activation.

• Understanding of contract management processes.

Good-to-Have Skills

• Finance and Accounting (F&A) knowledge.

• Order-to-Cash (O2C) process knowledge.

• Stakeholder management.

• Strong verbal and written communication skills.

• Experience with SAP, Javelin, or similar contract management tools.

Eligibility Criteria

• 2–6 years of relevant work experience.

• Bachelor's degree is mandatory.

• Prior experience in Contract Administration / Contract Management / O2C / Lease Administration preferred.

• Good communication and coordination skills.

• Ability to work with high-volume transactions and meet deadlines.

Important Notes

• Ex-TCS employees are not eligible.

• PAN and Date of Birth (DOB) are mandatory for profile creation.