𝐀𝐕𝐏 - 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
Gratitude Inc𝐀𝐕𝐏 - 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭
Job Description
Key Skills
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Hiring for one of the leading Insurance company
Education: Graduate / Post Graduate / MBA (Any discipline)
Experience: 12 to 15 years overall experience, with at least 2 to 3 years in the General Insurance (GI) space preferred.
Personality Traits:
- Creative thinking
- Excellent written & spoken communication skills
- Strong interpersonal & planning skills
- Attention to detail
- Analytical bent of mind and logical approach to all ideas
Core Competencies:
- Process Expert
- Project Management skills (any certification in project handling will be an add-on)
- Proficient in Excel and familiarity with spreadsheets
- Business presentations skills
Grade: III A
Job Responsibilities:
-
Process Optimization & Digitalization:
- Collaborate to streamline operational processes and drive digital initiatives for enhanced efficiency and automation.
-
Uniformity & Communication Management:
- Ensure consistent, clear, and compliant customer communication across all touchpoints for a seamless brand experience.
-
Data-Driven Strategy:
- Utilize analytics to understand customer behavior, tailor communication strategies, and evaluate performance based on key metrics.
-
New Process Development & Value Focus:
- Lead ideation and implementation of streamlined processes, emphasizing value creation for both the organization and customers.
-
Cross-functional Collaboration & User Experience Enhancement:
- Work across departments to integrate customer-centric processes into the business strategy, applying UX principles for an intuitive customer journey.
-
Feedback Integration & Continuous Improvement:
- Actively gather feedback to iterate and improve existing processes continually, fostering a culture of innovation and adaptation.
-
Strategic Customer Engagement & Communication Leadership:
- Provide leadership for integrated initiatives enhancing customer perceptions and experiences.
-
Cultivating a Customer-Centric Culture:
- Drive the establishment of a customer service culture, fostering best practices in customer-centric behaviors.
-
Uniformity in Customer-Centric Processes:
- Analyze processes to ensure uniformity in customer experience, recommending necessary changes.
-
AI-Driven Service Delivery Enhancement:
- Identify and leverage AI-based digital products to enhance service delivery with machine learning capabilities.
-
Expertise in Customer Journey Mapping & AI Technologies:
- Design customer journeys independently, collaborating on workflow developments with proficiency in AI technologies.
-
Cost-Benefit Analysis & Project Evaluation:
- Conduct thorough cost-benefit analyses for large-scale projects, assessing ROI and feasibility.
-
Understanding and Engaging Stakeholders:
- Actively engage with stakeholders, making processes and products comprehensible for operations teams.
-
Feedback and Performance Assessment:
- Provide feedback on feasibility, resource engagement, and ROI for engagement initiatives, continually assessing performance.
-
Enhanced Communication Strategies:
- Develop and refine communication strategies, ensuring clear, consistent, and compliant communication across all touchpoints using data-driven insights.
Team Leadership & Development:
- Provide strong leadership to a multidisciplinary team, fostering a culture of collaboration, innovation, and continuous learning.
- Mentor and guide team members, encouraging their professional growth and aligning their efforts with the overarching customer experience and communication strategies.
- Effectively manage team resources, delegating responsibilities, and ensuring clear communication to achieve established goals and targets.
Role
Head/Vice President/General Manager-BD
Timings
Day Shift (Permanent)
Industry
Insurance
Work Mode
Work from office
Functional Area
Top Management
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
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- What are the most important skills you acquired as a Soft Skills/VNA trainer?
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