Quality Analyst

Gratitude Inc

1476 Views

20 hours ago

Quality Analyst

1-2 Year(s)

₹ 20 - ₹ 50 Thousand p.m

Mumbai

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Job Description

Key Skills

BPO Voice Process Quality Analyst Quality Analyst skills

133 candidate(s) have already applied for this Job. Apply now

ING FOR QUALITY ANALYST (VOICE BACKGROUND)

Roles and Responsibilities

Daily Call Monitoring as per the Quality Audit Template

Sharing Required Feedback with FTE’s

Motivating FTE’s to improve Quality Scores

Coaching & Training on CQ Parameters

Maintaing CQ Audit Data Base

Reports & Process CQ Audits to be shared with Management

Identify Root cause & provide solutions

Desired Candidate Profile

Graduate + 1-2 years proven experience as QA

Proficiency in English

Ready to work in Domestic BPO

Problem Solving & ready to do attitude

Customer Centric Skills

Role

Assistant Manager/Manager -(NonTechnical)

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Semi-Voice

Functional Area

ITES / BPO / Operations / Customer Service / Telecalling

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Peter Agaba

Recruiter - Gratitude Inc

NA, nigeria

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