Associate,Local Malaysian Mandarin with Japanese JLPTN1/N2

Gratitude Inc

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2 months ago

Associate,Local Malaysian Mandarin with Japanese JLPTN1/N2

1-2 Year(s)

4 - 5 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Customer Service Independent Action Japanese language attention to details

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Associate (JL 2A)

1-2 yrs Experience Customer Service

For Local Malaysian only with Japanese Language certification JLPTN1 /N2

Open for buy out

Skill set Required

Understanding of digital marketing, SEM tools and CRM concepts is an added advantage

•    Able to complete tasks with limited supervision

•    Analytical and logical reasoning skills

•    Attention to detail

•    Email etiquettes    •    Setup campaign, test, execute and optimize

•    Monitor data quality and bring any issues to the campaign manager for resolution

•    Collect data associated with campaign customer interactions

•    Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate

Area of Responsibility

•    Setup campaign, test, execute and optimize

•    Monitor data quality and bring any issues to the campaign manager for resolution

•    Collect data associated with campaign customer interactions

•    Review keyword performance and quality score, click through rates, cost per click, conversation rate, average position, geo-targeting, relevancy of traffic and delivery rate

salary: 4.5K-5K (Language allowance of 1.2k)

Role

Content Moderator

Timings

Rotational Shifts (Permanent)

Industry

Other

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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