Customer Service Advisor

Gratitude Inc

464 Views

2 months ago

Customer Service Advisor

2-3 Year(s)

3 - 4 Thousand p.m

Kuala Lumpur (kl sentral)

Job Description

Key Skills

Customer Service International Call Centre Customer oriented Call Centre skills Customer Care

Be the first to apply for this job. Apply now

Title - Customer Service Advisor

DOJ - 22nd July and 5h Aug

Location - KL Sentral

Salary - Upto 4100 MYR plus 500 complexity allowance

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

IT-Hardware & Networking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.