Customer Success Specialist - Mandarin
Gratitude IncCustomer Success Specialist - Mandarin
Job Description
Key Skills
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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting for permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.
We have an ongoing hiring for a Customer Success Specialist who can speak Mandarin, for our BPO Partner located in Kuala Lumpur, George Town and Penang, Malaysia.
Job Overview
- Assisting customers via E-mail, chat, phone, and other channels TBD at a high degree of quality
Responsibilities
- Ensure all communication is handled professionally and promptly but with a human touch across all channels
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
- Meet targets and requirements set by the client and management.
- Appropriate knowledge and information shared by the client and management team.
- Take the extra mile to engage with consumers
Site: Georgetown OR Bayan Lepas OR KL
Salary: RM 2800- RM 3300
Georgetown
RM 2800 - RM 3300
Mon - Fri | 9am - 10pm
Sat-Sun | 9 am - 6 pm
Bayan Lepas Penang
RM 2800 - RM 3300
Night Shift Allowance: 30RM/Day
KPI: 200RM to 500 RM
24 *7 Rotational Shift
Bayan Lepas Penang
RM 2800 - RM 3300
11 am - 8 pm
2 pm - 11 pm
KUALA LUMPUR
RM 3000 - RM 3900
Language allowance:300 RM
Night Shift Allowance: 30 RM
24 *7 Rotational Shift
To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via WhatsApp once shortlisted, so make sure to install the mentioned app.
APPLY NOW!
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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