Tech Lead-Resource Manager

Gratitude Inc

320 Views

15 hours ago

0-3 Year(s)

Job Description

Key Skills

Ad creative Communication Networking VMS Service Delivery Manager

0 candidate(s) have already applied for this Job. Apply now

 Immediate opportunities for Resource Manager to manage team of resources for CE and EDE .

The resource manager should have handled technical teams earlier in a similar capacity. It’s a

plus if he comes with technical knowledge on some of the MS Technologies like Windows Server

, AD , SharePoint , Service Center etc. Works closely with the MS project manager.

Responsibilities :

 Assigning available employees to projects in accordance with their skillsets, previous experience,

and availability.

 Monitoring day-to-day project activities and corresponding resourcing.

 Capacity planning, i.e. making sure that a company’s resources have the capacity to work on

upcoming projects.

 Monitoring and managing employees’ workload, utilization, and overtime hours.

 Managing resource conflicts.

 Overcoming resource shortages by means of resource management techniques, reallocating

resources, assigning more staff, etc; informing senior management of any issues related to

inability to meet clients’ needs due to resourcing.

 Providing MS project managers with support when it comes to resource management issues or

improving resource management processes.

 Knowing all the current and upcoming projects run in an organization and business development

activities and being able to plan resourcing accordingly.

 Collaborating with the HR department regarding staff training, compensation and benefit

planning, payroll administration, and hiring new staff for projects.

 Being familiar with labor laws as well as resource management trends.

 Documenting processes (e.g. weekly utilization report, etc.).

 Manage operational and escalation of core services.

Key Skills required:

 Client Handling Must Have

 Communication Skills Must Have

 Networking a plus

 Windows Server a plus

 VMWare a plus

 AD a plus

Requirement:

Solution Area: Management

Skills: Service Delivery Manager/ Bi-lingual

Site : KL site

Shifts : Normal Office Hour (but job nature depends on the support company which might require extra hours and weekend)

Salary Range : To Be Discussed

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

Telecom / ISP

Work Mode

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Taiwo

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

RM 10 - RM 15 Thousand p.a

Kulai, Malaysia

Details