(ACTIVE) Accounts Payable Lead - BPO Setting | Onsite in Cebu (Project Market-192796)
Job Description
Accounts Payable Lead – BPO Setting
Project: Market
Industry/Vertical: Retail
Location: Central Bloc 2, Cebu IT Park, Cebu City
Work Setup: 100% Onsite
Shift: Night Shift
Start Date: ASAP
Headcount: 1
Job Summary
We are looking for an experienced Accounts Payable Lead to join our BPO operations supporting a global retail account. The successful candidate will lead Accounts Payable operations, manage teams and stakeholders, and help drive operational excellence, process stability, and continuous improvement.
The role requires strong expertise in Accounts Payable operations and Vendor Master Data Management (VMD), along with proven people-management experience in a BPO, Shared Services, or Global Business Services environment.
Key Responsibilities
Lead day-to-day Accounts Payable operations and ensure service levels, productivity, quality, and compliance targets are met.
Manage, coach, and develop Accounts Payable team members.
Oversee Vendor Master Data (VMD) processes and ensure data accuracy and compliance.
Act as a key point of contact for customers and client stakeholders.
Manage escalations and ensure timely resolution of operational issues.
Collaborate with offshore, remote, and geographically distributed teams.
Monitor operational performance and identify opportunities for process improvement.
Support operational transitions, service stabilization, and process transformation initiatives.
Prepare and review operational reports and performance metrics.
Ensure adherence to company policies, client requirements, and internal controls.
Partner with relevant teams to implement process improvements and maintain consistent service delivery.
Qualifications
Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or a related discipline.
6–10 years of experience in Accounts Payable operations.
Minimum 2–3 years of people management experience.
Strong experience in Vendor Master Data Management (VMD).
Previous experience in a BPO, Shared Services, or Global Business Services (GBS) environment.
Experience managing offshore, remote, or geographically distributed teams.
Proven experience working directly with customers and client stakeholders.
Experience in operational transitions, service stabilization, or process transformation initiatives is preferred.
Strong leadership, communication, analytical, and problem-solving skills.
Willing to work 100% onsite in Cebu City.
Willing to work on a night shift schedule.
Must be available to start ASAP.
Recruitment Process
Initial Interview – HRI (Human Resource Interview)
L2 Operations Interview – Microsoft Teams
L3 Operations Interview – Microsoft Teams
Job Offer
Pre-Screening Questions
Please provide the following information:
Highest Educational Attainment: (State the degree)
Years of experience in Accounts Payable operations:
Years of people management experience:
Years of experience in a BPO / Shared Services / Global Business Services environment:
Last drawn salary:
Expected salary:
Are you amenable to working 100% onsite in Cebu City on a night shift schedule?
Can you start immediately?
Compensation & Work Details
Work Setup: 100% onsite – Central Bloc 2, Cebu IT Park, Cebu City
Shift: Night shift
Start Date: ASAP
Available Positions: 1
Key Skills
17 SkillsRole Specifications
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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