Cantonese Bilingual Customer Support Representative
Gratitude IncCantonese Bilingual Customer Support Representative
Job Description
Key Skills
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Job Description: Cantonese Bilingual Customer Service Representative (CSR) – Project-Based
Work Location: Makati City, Philippines (Onsite)
Employment Type: Project-Based
Work Schedule: Flexible / Shifting Schedules (24/7 Operations)
Salary: To Be Discussed
Number of Openings: 6–8
Target Start Date: November 2, 2026
Job Summary
We are looking for Cantonese Bilingual Customer Service Representatives who are proficient in both Cantonese and English to join our team in Makati City. The ideal candidates should have strong verbal and written communication skills, a customer-focused mindset, and the ability to work onsite in a fast-paced environment with flexible shifting schedules.
Candidates with 2–3 years of total work experience are preferred. Experience from industries outside the BPO sector is also welcome.
Key Responsibilities
- Handle customer inquiries and provide assistance in both Cantonese and English.
- Communicate effectively with customers through appropriate communication channels.
- Address customer concerns and provide accurate and timely resolutions.
- Maintain professionalism and deliver excellent customer service.
- Document customer interactions and update relevant records as required.
- Follow company policies, procedures, and quality standards.
- Adapt to flexible working hours and shifting schedules to support 24/7 operations.
Qualifications and Requirements
- Proficient in Cantonese and English, both spoken and written.
- Preferably has 2–3 years of total work experience; candidates from non-BPO industries are welcome.
- Preferably does not require visa sponsorship.
- Willing to work onsite in Makati City.
- Amenable to flexible and shifting schedules, including schedules supporting 24/7 operations.
- Available to start on or before November 2, 2026.
- Possesses good communication, problem-solving, and interpersonal skills.
Pre-Screening Questions
Interested candidates will be asked to provide the following information:
- Total years of work experience:
- Cantonese language proficiency level:
- Nationality:
- Current residence/location:
- BPO experience (Yes/No; if yes, indicate duration):
- Last drawn salary:
- Expected salary:
- Are you willing to work onsite in Makati City and follow a shifting schedule? (Yes/No)
- Notice period:
- Are you available to start on or before November 2, 2026? (Yes/No)
- Will you require visa sponsorship to work in the Philippines? (Yes/No)
Application Instructions
Interested applicants are requested to submit their latest and updated CV/resume for the client's review and consideration.
Note: Only the latest copy of the CV should be uploaded for client reference.
Role
Appeals Support Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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