Customer relationship manager
Gratitude IncCustomer relationship manager
Job Description
Key Skills
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Direct customers to online resources
Create and maintain reports on customer interactions
Attend weekly team meetings
Update customer records in our system, including notes about conversations and outcomes
Present ideas for improving customer care
Participate in team-building activities
Develop customer rapport
Encourage customers to complete satisfaction surveys
Make recommendations to managers to improve customer experience
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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