Customer Service Representative (Call Center Agent) – Davao & Cagayan de Oro

About the role

We are hiring Customer Service Representatives (Call Center Agents) in Davao City and Cagayan de Oro (CDO). If you are customer-oriented, motivated and enjoy helping people, this role is for you. College graduates are welcome with no BPO experience, and high school or senior high school graduates with BPO experience can apply too. All positions are 100% onsite, with a salary of ₱19,500.

Responsibilities

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• Assist customers with inquiries by phone, chat or email, depending on the account
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• Provide accurate information about products, services and accounts
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• Address and resolve customer concerns professionally
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• Deliver excellent customer service on every interaction
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• Document customer interactions accurately in company systems
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• Meet quality, productivity and attendance targets
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• Follow company policies, compliance standards and data privacy guidelines
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Qualifications

Additional requirements:

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• Willing to work 100% onsite at Concentrix Davao or CDO
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• Willing to work on shifting schedules
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• Good English communication skills, written and verbal
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• Strong customer service and problem-solving skills
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• Comfortable using computers and multiple systems
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Job details

Why join

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• Fixed salary of ₱19,500
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• Fresh graduates and career starters welcome at both sites
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• Two locations, so you can work close to home in Mindanao
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• Training and career growth with a global BPO company
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• Immediate hiring