Delivery / Process Excellence - Associate Manager

Gratitude Inc

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2 months ago

Delivery / Process Excellence - Associate Manager

3-4 Year(s)

120 - 150 Thousand p.m

Manila (Mandaluyong)

Job Description

Key Skills

BPO Operations

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Key Skills

Process Excellence Skills

Delivery Excellence

Operational Excellence

Continuous Improvement

Business Transformation

Job title: Delivery Excellence Associate Manager

Location: Mandaluyong

Work set up: Hybrid

RESPONSIBILITIES:

• Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment

• Build and deliver Operational/Delivery Excellence training and coach on business excellence principles

• Assist the organization in the creation, monitoring, measurement and analysis of standardized processes

• Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles

• Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings

• Facilitate and/or participate in cross-functional Process Improvement Initiatives and root cause analysis

• Implement strategic quality direction into operational guidelines and practices and support the ongoing expansion of the quality culture across the organization

• Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.

• Communicate to key management stakeholders on salient quality issues and business opportunities

SKILLS AND QUALIFICATIONS:

· Open to Bachelor’s Degree or undergraduates with relevant experience.

· Must have a minimum at least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting

· Experience in BPO industry

· Handling clients isn’t required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma. Applicants with experiences in dealing and leading internal projects are acceptable.

· Led more than 1 Value Stream Mapping activity

· Six Sigma Green Belt Certified or Trained

Role

Business Development Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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