Financial Customer Service Representative – UK Account

SALARY: Up to 20% hike from last drawn basic salary + ₱2,400 Allowance + ₱40,000 Joining Bonus

START DATE: ASAP

Role Overview:
Join Project Wheel as a Financial Customer Service Representative! You will handle UK or US banking customers with inquiries related to loans, collections, fraud, underwriting, payouts, and other financial services, with a focus on motor financing.

Key Responsibilities:

• Handle inbound customer inquiries via phone in a professional manner.

• Assist with loan origination, banking transactions, and account concerns.

• Resolve customer issues and escalate complex cases.

• Document interactions accurately in the system.

• Meet quality, productivity, and customer satisfaction goals.

Qualifications:

• HS Graduate (Old Curriculum), SHS Graduate, 2nd Year College Completed, or College Graduate – required.

• 1–2 years US or UK banking and telephony experience – required.

• Experience from financial accounts: banking, collections, fraud, underwriting, payouts, or similar – required.

• Priority: Exposure to UK or US banking, with experience under the Loan Origination Process, especially Motor Financing .