IT Business Analyst

Job Description

We are looking for an experienced IT Business Analyst to support technology initiatives, digital transformation projects, and business process improvement activities, particularly within the US healthcare domain.

The ideal candidate will have a strong background in IT or Computer Science Engineering, relevant US healthcare experience, and the ability to work with cross-functional teams and stakeholders. The role requires excellent analytical, communication, storytelling, and presentation skills to translate business requirements into effective technology solutions.

Key Responsibilities

• Support IT, digital transformation, and business process improvement initiatives.

• Collaborate with business stakeholders, technical teams, and cross-functional departments to understand requirements and identify opportunities for improvement.

• Analyze business processes, identify gaps, and recommend solutions aligned with organizational objectives.

• Work across Agile and Waterfall project environments.

• Facilitate stakeholder discussions and communicate business and technical requirements effectively.

• Prepare presentations, reports, and recommendations for clients, executives, and technical audiences.

• Support data analytics, reporting, change management, and process automation initiatives.

• Explore opportunities to apply AI/ML and agentic systems to improve healthcare operations.

• Contribute to the development and implementation of scalable business and technology solutions.

Required Qualifications

• Graduate or Master's degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum of 5 years of experience in Information Technology, Computer Science, or Engineering-related roles.

• At least 2 years of experience in the US healthcare domain, including CPO/BPO, payer, provider, or health technology environments.

• Experience working on IT, digital transformation, or business process improvement projects.

• Practical knowledge of Agile and Waterfall methodologies.

• Experience in cross-functional collaboration and stakeholder management.

• Excellent storytelling, communication, and presentation skills.

• Ability to engage effectively with clients, executives, business stakeholders, and technical teams.

Preferred Qualifications

• Certifications such as PMP, PRINCE2, Agile/Scrum, ITIL, or Lean Six Sigma.

• Familiarity with productizing AI/ML solutions and agentic systems in healthcare operations.

• Experience in data analytics, reporting, and business insights.

• Exposure to organizational change management.

• Experience with process automation and business process optimization.

Work Requirements

• Willing to work on a hybrid setup in Taguig, Cebu, or Davao.

• Flexible to work on shifting schedules, including night shifts, weekends, and holidays, when required by the business.

• Available to join as soon as possible or within the agreed hiring timeline.

Recruitment Process

1. Initial Validation

2. Zwayam Profile Creation

3. HR Interview

4. Hiring Manager Interview

5. Onboarding