Multilingual Service Desk Analyst | Trilingual IT Support
Gratitude IncMultilingual Service Desk Analyst | Trilingual IT Support
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Multilingual Service Desk Analyst | Trilingual IT Support | Technical Support
Location
One World Square, McKinley Hill, Taguig City, Metro Manila, Philippines
Work Setup
100% Onsite
Work Schedule
Shifting Schedule
Employment Type
Full-Time
Compensation
Competitive Salary (Based on experience and qualifications)
Start Date
ASAP
About the Role
We are looking for a Multilingual Service Desk Analyst (Dutch & French) to join our growing End User Services team. This role is ideal for professionals who are fluent in Dutch, French, and English, have strong customer service skills, and possess technical support or IT Service Desk experience.
As a Service Desk Analyst, you will provide first-level technical support, troubleshoot hardware and software issues, resolve user inquiries, and deliver exceptional customer service to global users through phone, email, and ticketing systems.
Candidates with at least 2 years of technical support experience are encouraged to apply. Previous Service Desk experience is an advantage but not mandatory.
Key Responsibilities
IT Service Desk & Technical Support
Provide first-level technical support to end users via phone, email, chat, and ticketing systems.
Diagnose, troubleshoot, and resolve hardware, software, application, and account-related issues.
Log, track, update, and resolve incidents and service requests within agreed Service Level Agreements (SLAs).
Escalate unresolved or complex technical issues following established procedures.
Deliver timely, accurate, and professional customer support.
Customer Service & Incident Management
Communicate effectively with Dutch-, French-, and English-speaking users.
Maintain accurate documentation of incidents, resolutions, and customer interactions.
Ensure high levels of customer satisfaction through quality service delivery.
Stay updated on company products, systems, operational procedures, and knowledge base articles.
Support Service Desk Specialists with service requests and non-complex work orders.
Required Qualifications
Education
Bachelor's degree or equivalent is preferred.
Experience
At least 2 years of Technical Support, IT Help Desk, or Service Desk experience.
Previous Service Desk experience is an advantage but not required.
Experience supporting Windows environments, Microsoft applications, or enterprise IT systems is a plus.
Language Requirements
Fluent in Dutch (spoken, written, and reading).
Fluent in French (spoken, written, and reading).
Good working proficiency in English.
Technical Skills
IT Service Desk
Technical Support
Help Desk
End User Support
Incident Management
Ticketing Systems
Troubleshooting
Remote Support
Customer Service
Problem Solving
Preferred Qualifications
Experience using ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar.
Knowledge of Active Directory, Microsoft 365, Windows OS, VPN, password resets, and remote desktop support.
ITIL Foundation Certification is an advantage.
Experience in a multinational or BPO environment.
What We're Looking For
Excellent communication and interpersonal skills.
Strong analytical and troubleshooting abilities.
Customer-focused mindset.
Ability to work independently and within a team.
Willingness to work onsite on a shifting schedule.
Stable employment history.
Why Join Us?
Competitive salary package.
Opportunity to support global clients.
International and multicultural work environment.
Career growth in IT Service Management and Technical Support.
Visa processing support available for qualified foreign applicants.
Pre-Screening Questions
How would you rate your proficiency in Dutch, French, and English?
What is your current location?
How many years of Technical Support or Service Desk experience do you have?
Which ticketing systems or ITSM tools have you used? (e.g., ServiceNow, Remedy, Jira)
What is your notice period or earliest available start date?
Are you willing to work 100% onsite in McKinley Hill, Taguig City on a shifting schedule?
Role
IT Support
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Collections Support Specialist
Gratitude Inc1 - 2 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
SharePoint AE
Gratitude Inc5 - 10 Year(s)
Confidential
Manila, Philippines
5 - 8 Year(s)
Confidential
Manila, Philippines
Application Support Engineer for GCP - CL9
Gratitude Inc3 - 15 Year(s)
Confidential
Manila, Philippines
CSR collection account -EXL Alabang
Gratitude Inc1 - 20 Year(s)
₱ 27 - ₱ 40K p.m
Manila, Philippines
Apigee Develope_Google AI
Gratitude Inc3 - 6 Year(s)
Confidential
Manila, Philippines
Application Support Engineer for GCP - CL9
Gratitude Inc3 - 4 Year(s)
Confidential
Manila, Philippines
CSR Financial account(SNL)-Wns Eastwood
Gratitude Inc0 - 15 Year(s)
₱ 10 - ₱ 15K p.m
Manila, Philippines
Role: Trust and Safety Analyst
Gratitude Inc2 - 3 Year(s)
₱ 25 - ₱ 60K p.m
Manila, Philippines