: Operations Assistant Manager| Travel And Cruise Account

Gratitude Inc

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2 days ago

: Operations Assistant Manager| Travel And Cruise Account

2-5 Year(s)

Manila (NAIA Complex Pasay City)

Job Description

Key Skills

outbound sales Upselling operations assistant manager Travel and Cruise

1 candidate(s) have already applied for this Job. Apply now

Key Responsibilities

�� Team & Performance Management
 Oversee and manage Team Leaders and their respective sales teams to ensure achievement of sales
targets, KPIs, and quality standards
 Monitor and evaluate team performance including conversion rates, revenue generation, productivity,
and adherence
 Drive accountability through regular performance reviews and structured coaching plans

Qualifications
 Bachelor’s degree in Business Administration, Marketing, Communications, or related field
 Minimum of 4–6 years relevant BPO experience, with at least 2–3 years in a leadership role managing
Team Leaders or supervisors
 Experience in outbound sales, telemarketing, or revenue-driven environments is highly preferred
 Exposure to Travel & Hospitality or similar industries is an advantage

Technical & Functional Proficiency
 Strong knowledge of CRM systems (Salesforce preferred)
 Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook)
 Familiarity with sales performance metrics (conversion, revenue, AHT, adherence)
 Experience with call monitoring tools and reporting dashboards

Work Requirements

 Willingness to work in a shift-based environment aligned with global or U.S. business hours
 Comfortable working in a high-pressure, performance-driven BPO environment

Pre-Screening Notes:
Educational Attainment:
Outbound Sales Experience (BPO):
Travel Experience:
Last Drawn Salary:
Expected Salary:

Please answer these questions while sending your resume.

Role

Deputy Manager-Operations

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

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