Operations Lead-QC
Gratitude IncOperations Lead-QC
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Operations Lead
Work Setup: Onsite - Eton Centris, Quezon Avenue, Quezon City
Work Shift: Shifting Schedule
Salary: 100K - 125K
Start Date: ASAP
Years of Experience: 10 years+
Qualifications:
- College Graduate
- Act as the primary technical authority to review and challenge TSYS proposed solutions
- Critically assess solution design, including performance parameters - transactions per second, scalability
- Work closely with UBP and internal teams to align TSYS solutions with bank-specific requirements
- Bridge the gap between ticket management and deep technical analysis
- Knowledgeable in Root Cause Analysis and SQL
- Not a job hopper
- Must not be a present or former employee of Wipro
Responsibilities:
- Leverage UBP expertise to evaluate contractual and technical commitments
- Drive escalations where necessary with clear data-backed insights
- Provide hands-on leadership for production and operational calls
- Reduce dependency on UBP leadership for issue resolution by:
- Bringing strong TSYS domain expertise
- Enabling faster triaging and root cause analysis
- Ensure smooth functioning of L2 support and technical operations
- System resilience, failover, and operational readiness
- Identify gaps, delays, and inconsistencies in TSYS responses and drive timely resolution
- Ensure proactive mitigation of risks - RC91, performance bottlenecks
- Perform incident triage, root cause analysis, and resolution within defined SLAs
- Serve as the single point of accountability for coordination with TSYS and other ecosystem stakeholders
Skills:
- TSYS Platforms
- Experience in production support
- ISO 8583
- SQL
- Unix/Linux
- Database Management
- Splunk, AppDynamics, Dynatrace
- Root Cause Analysis
- Leadership Skills
- Ticket Management
Recruitment Process:
- Resume Screening c/o Ops
- Interview c/o Ops
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Teleperformance company Alabang -CSR Travel Account
Gratitude Inc1 - 43 Year(s)
₱ 25 - ₱ 30K p.m
Manila, Philippines
Travel & Hospitality Specialist | Earn Up to ₱45,000 Monthly | Ortigas, Pasig
Teleperformance Silver City1 - 2 Year(s)
₱ 25 - ₱ 45K p.m
Manila, Philippines
CSR Spanish bilingual -Moa
Gratitude Inc1 - 20 Year(s)
₱ 75 - ₱ 82K p.m
Manila, Philippines
Customer Service Representative (Medical)
Gratitude Inc1 - 2 Year(s)
₱ 25 - ₱ 33K p.m
Manila, Philippines
TELEPERFORMANCE ALPHLAND IS HIRING
Gratitude Inc1 - 5 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines
Cliniciian
Gratitude Inc4 - 5 Year(s)
Confidential
Manila, Philippines
QUALITY ASSURANCE - HEALTHCARE | ONSITE QUEZON CITY
Gratitude Inc1 - 22 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Customer service representative (tech)
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 37.5K p.m
Manila, Philippines
CSR WNS company -ALM LBR account
Gratitude Inc2 - 17 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
Workday Payroll
Gratitude Inc5 - 15 Year(s)
Confidential
Manila, Philippines