Operations Supervisor
741 Views
3 weeks ago
Experience
1–2 Year(s)
₱
Salary
Confidential
Location
Manila (Pasay City, Alabang Muntinlupa City)
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Job Description
Account : Travel and Hospitality
Work Setup: Onsite in MOA
Shift: Shifting schedule.
Salary Package: 35k - 40k
Job Description:
Manage a team of customer service representatives, providing coaching, training and performance feedback
Monitor and analyze team and individual performance metrics to identify areas for improvement
Implement effective quality assurance processes and provide feedback to drive operational excellence
Collaborate with department heads to optimize workflows and implement new policies or procedures
Foster a positive, motivating team environment to support high staff engagement and retention
Identify and address any operational issues, escalating to senior management as needed
Ensure full compliance with client requirements, contractual obligations and internal policies
Requirements :
Minimum 1-2 years' experience in a contact center operations supervisory role(BPO)
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Immediate start available
Key Skills
2 Skills
Operation Supervisor
BPO/ITES
Role Specifications
Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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