Pega Support Engineer

Gratitude Inc

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3 months ago

Pega Support Engineer

1-10 Year(s)

Manila

Job Description

Key Skills

EJB J2EE Java Oracle XML Pega Robotics PEGA Design PEGA Projects Strong knowledge of RPA tools (Blue Prism, Automation Anywhere, UIPath, Pega, Power Automate) oracle service cloud

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Job description

Pega Support Engineer

We are hiring a Tier 1 support engineer to join our Managed Services team. In this role, you will be supporting_ daily with a variety of Pega support issues. You will be responsible for password resets, troubleshooting, and MACD (move, add, change, delete). You will triage the situation and escalate issues to the development team for fixing. You will work closely with the Client and end users so you must enjoy working with others. You are thoughtful, listen, and have strong attention to detail.

Essential Skills, Knowledge, and Experience:

3 or more years of customer service/support preferably in a technical support role (knowledge of computer operating systems, hardware, and software)

Analytical thinking skills.

Excellent verbal communication skills.

Experience working with a ticketing system (Oracle Service Cloud – OscV preferred)

Ability to work with service-level agreements and escalation policies.

Verbal and written communication skills

1 or more years of Pega experience is highly desired.

Bachelor’s degree in computer science or software engineering.

Working experience is a must as a Pega developer.

Knowledge of Java, JSP, J2EE, XML, and EJB.

Knowledge of Scrum and Agile methodologies.

Pega certification would be nice (SA, SSA)

Must have

LSA – Lead System Architect

SSA – Senior System Architect

SA – System Architect

Bachelor’s degree in computer science or software engineering.

Working experience is a must as a Pega developer.

Advanced understanding of Pega PRPC 5. …

Knowledge of Java, JSP, J2EE, XML, and EJB.

Knowledge of Scrum and Agile methodologies.

Role

L2 Support Engineer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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