Customer Service Representative | e-Commerce Social Media Account
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
- Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
- Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
- Review the reported issues within agreed turnaround times and standards of quality.
- Escalate issues to immediate supervisor following proper escalation procedures.
- Capable of coping with peaks in contact volumes during promotion seasons.
- Complete and pass all required basic product related trainings.
Who are we looking for?
- Completed at least 2 years in college
- Must have at least 6 months experience in a voice and non-voice (email or chat) campaign
- Proficient in handling both inbound and outbound calls
- Typing speed of at least 40 words per minute
- Experience working with eCommerce platforms is a plus
- Excellent communication skills rated at a C1 level
- Willing to work in rotating shifts
- Can work in Ortigas Center, Pasig City
How to apply?
Online
Send us your application through Myglit and begin your #BeMore journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXMNLVirtualRecruitmentHub
Onsite
Send us your application through Myglit and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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