QA Analyst (HCM)

Gratitude Inc

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1 month ago

QA Analyst (HCM)

2-10 Year(s)

30 - 40 Thousand p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

good communication skills QA Analyst skills HCM accounts Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP)

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Key Responsibilities

Account Stabilization: Lead the launch of new program workflows, including TTT readiness and nesting strategies.

Performance Management: Conduct root cause analysis (RCA) and coach associates to meet metrics.

Operational Excellence: Develop SOPs, call flows, and documentation for HRIS/SaaS environments.

Stakeholder Collaboration: Partner with Recruitment, WFM, and Quality teams to drive account scaling and engagement.

Requirements (Must-Haves)

Experience: Minimum 2 years as a Quality Assurance (QA) Analyst in a BPO setting.

Domain Expertise: Proven experience supporting HCM Platforms (e.g., Workday, Kronos, Paychex, ADP, SAP, or Oracle).

Technical Knowledge: Familiarity with Payroll software, AI for HR, and Workforce Management trends.

Skills: Strong analytical mindset, process-driven, and excellent client-facing communication skills.

Role

QA Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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