Real Time Analyst
Gratitude IncReal Time Analyst
Job Description
Key Skills
6 candidate(s) have already applied for this Job. Apply now
Job title: Real Time Analyst
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 40,800 package depending on experience
Start date: TBD
Headcount: 1
Qualifications:
• Bachelor's Degree
• 1-2 years' work experience in workforce management in a contact center environment
• 2-4 years overall experience
• Good analytical skills
• Excellent in MS Excel & number crunching
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Not a job hopper
•
Key Responsibilities:
• Monitoring call center queues and agent adherence to schedules in real-time.
• Managing intraday staffing and performance to meet Service Level Agreements (SLAs).
• Identifying trends, analyzing call logs, and taking proactive measures to improve efficiency.
• Handling escalations and collaborating with team leaders to resolve issues.
Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Angela
SVAR
L2 Interview: MS Teams
L3 Interview: MS Teams
Pre-screening Notes:
• How many years of relevant experience you have in workforce management in a contact center environment?
• How many years of overall experience do you have?
• Do you have experience with Workforce Management software (scheduling, performance tracking, reporting)?
•. Rate your Communication Skills and feedback/coaching skills, from 1-10, 10 is the highest.
• Are you excellent in MS Excel & Number Crunching?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?
Role
Any Other
Timings
UK Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
HGS Bridgertowne -CSR Financial account
Gratitude Inc1 - 24 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
1 - 2 Year(s)
₱ 100 - ₱ 120K p.m
Manila, Philippines
Customer service Specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
HIRING! CHAT BLENDED ACCOUNTS- Santa Cruz MANILA
Gratitude Inc0 - 1 Year(s)
₱ 22 - ₱ 25.5K p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
₱ 20 - ₱ 30K p.m
Manila, Philippines
2 - 3 Year(s)
Confidential
Manila, Philippines
Operational Technology (OT) Specialist/Team Lead
Gratitude Inc3 - 5 Year(s)
₱ 65 - ₱ 200K p.m
Manila, Philippines
Multilingual Service Desk Analyst (Dutch & French)
Gratitude Inc2 - 5 Year(s)
Confidential
Manila, Philippines
0 - 20 Year(s)
₱ 52 - ₱ 130K p.m
Manila, Philippines
3 - 5 Year(s)
Confidential
Manila, Philippines