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MyGlit Jobs |  Jobs |   Spanish Bilingual in Bridgetowne Blvd, Quezon City in Mumbai & Delhi

Spanish Bilingual in Bridgetowne Blvd, Quezon City

Gratitude Inc
228 Views
2 weeks ago

Spanish Bilingual in Bridgetowne Blvd, Quezon City

2-4 Year(s)
Manila (Bridgetown quezon City)
Manila (Bridgetown quezon City)

Job Description

Key Skills

spanish Speaking spanish reading spanish writing spanish language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center BPO/ITES Spanish Speaker bpo BPO Experience Spanish Bilingual

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Job Title: Spanish Bilingual

Location: Bridgetowne Blvd, Quezon City

Work Schedule: TBA

Non-Negotiable Requirements:

• Only accepting Non-Native/Filipino applicants with 2 years of BPO Spanish language experience.



Other Qualifications:

• Grade 12/Matric/High School graduate in any field

• At least 2+ years of voice experience in bilingual (English & Spanish) customer support

• Strong verbal and written communication skills with the ability to respond appropriately to complex situations

• Familiarity with mortgage products, loan terminology, and the home buying process is advantageous

• Excellent problem-solving skills with empathy in handling challenging customer situations

• High attention to detail, particularly in data entry and documentation

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

• Flexibility to work various shifts, including evenings, weekends, and holidays

• Proficiency in CRM software and MS Office



Job Description:

• Engage with bilingual (English and Spanish) customers via voice channels to address inquiries about mortgage products, services, and account information

• Provide accurate details on mortgage options, interest rates, loan terms, and other relevant information to help customers make informed decisions

• Assist customers with navigating online platforms, setting up accounts, processing payments, and submitting documents

• Collaborate with internal teams to resolve customer issues and escalate cases as needed

• Maintain professionalism and comply with company policies and industry regulations during all interactions

• Keep detailed records of customer interactions using the company’s CRM system

• Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs

• Stay updated on industry trends, product updates, and company policies to provide the best customer experience

• Participate in ongoing training to improve product knowledge, communication skills, and customer service techniques

• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction



Application Process:

The application process is open until November. The selected candidates will undergo three rounds of interviews:




  1. Initial Interview

  2. Operations Interview

  3. Final Interview



To Apply:

Send your resume to brenda@gratitudeindia.com.



Hashtags and Keywords:

#SpanishBilingual #BPOJobs #QuezonCity #SpanishSupport #CustomerService #FilipinoApplicants #VoiceSupport #MortgageSupport #BPOCareers #SpanishSpeakingJobs #HiringNow #JobOpening #ApplyNow

Role

Spanish Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Spanish Bilingual in Bridgetowne Blvd, Quezon City in Mumbai & Delhi

Brenda Mielizu

Recruiter - Gratitude Inc

NA, kenya

0+ Followers

500+ Posts

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