Transformation Assistant Manager (Hybrid)
Job Description
Key Skills
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Transformation Assistant Manager (Hybrid)
Location: EDSA Greenfield, Mandaluyong
Work Schedule: Hybrid (at least twice a week on-site), Night Shift
Salary: PHP 50,000 - 55,000
Openings: 2
Key Skills:
- Lean Six Sigma Yellow Belt Trained/Certified
- Process Excellence Skills
- BPO Experience
Qualifications:
- Yellow Belt Certified with Application
- Continuous improvement/process excellence experience
- BPO experience preferred
Job Description:
- Lead and own projects by analyzing business needs, conducting Cost Benefit Analysis, overseeing solution implementation, and tracking progress.
- Assist Operations in transformation projects by providing mentorship, validating analysis, overseeing implementation, and ensuring progress tracking.
- Conduct assessments using statistical tests, process mapping, and analysis to provide recommendations for process improvement.
- Own or mentor projects through all phases, ensuring sponsor checkpoints and documentation.
- Support innovation engine deployment by onboarding moderators, providing guidance, and leading projects from idea to implementation.
- May be assigned to an EVP Cluster as a dedicated resource and SME for Transformation tools and methodology.
Contact: daniel.mwai@gratitudeindia.com
Please apply only if you meet the qualifications and are comfortable with the salary. This is an urgent position. Feel free to share with your network.
Role
Any Other
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Chat
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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