Multilingual Service Desk Analyst – Dutch & French (Trilingual)

Category: Service Desk / End User Services
Work Setup: Onsite – One World Square, McKinley Hill, Taguig City
Work Schedule: Shifting Schedule
Salary: Open Budget
Headcount: 2

Note: The client can process a Working Visa, but candidates with a Permanent Resident Visa (PRV) or Temporary Resident Visa (TRV) are preferred.

Job Summary

We are looking for a Multilingual Service Desk Analyst who is fluent in Dutch and French to provide exceptional technical support and customer service. The ideal candidate will have strong communication skills, technical troubleshooting expertise, and the ability to resolve user issues efficiently through multiple support channels.

Qualifications

• Bachelor's degree or equivalent is preferred.

• Can speak, read, and write fluently in both Dutch and French.

• With or without Service Desk experience.

• Must have at least 2 years of Technical Support experience.

• Strong technical troubleshooting and problem-solving skills.

• Experience in Help Desk, IT Services, or Service Desk support is an advantage.

• Excellent verbal and written communication skills.

• Willing to work 100% onsite in One World Square, McKinley Hill, Taguig City.

• Willing to work on a shifting schedule.

• Stable employment history (not a job hopper).

• Must not be a current or former employee of CGI.

Key Responsibilities

• Provide first-level technical support by resolving user issues through phone, email, and ticketing systems.

• Deliver excellent customer service while ensuring timely and accurate issue resolution.

• Troubleshoot technical problems using established procedures and support tools.

• Process service requests and maintain accurate case documentation.

• Ensure quality, accuracy, and fast turnaround of assigned tasks.

• Stay updated with products, policies, procedures, and operational processes.

• Follow incident escalation procedures whenever required.

• Work closely with management, colleagues, and clients to achieve customer satisfaction.

• Adhere to assigned work schedules, shifts, and break timings.

• Assist the Service Desk Specialist with non-complex work orders, service requests, and other support activities as assigned.

• Perform additional duties as assigned by the Service Desk Manager.

Pre-Screening Questions

1. Can you speak, read, and write in Dutch and French?

2. What is your proficiency level in Dutch and French?

3. What is your nationality?

4. What type of visa do you currently hold? (PRV, TRV, Working Visa, etc.)

5. What is your current location or present address?

6. How many years of Service Desk or Technical Support experience do you have?

7. What is your current or last drawn salary?

8. What is your expected salary?

9. What is your notice period or earliest available start date?

For this Multilingual Service Desk Analyst – Dutch & French (Trilingual) role, here are the recommended GLIT selections:

Location

Since the work location is One World Square, McKinley Hill, Taguig City:

• 1st Preference: Taguig

• If Taguig is not available: Manila

• If Manila is also unavailable: Makati

• 3rd option: Pasig

Recommended Skills to Add

• Dutch

• French

• Technical Support

• Service Desk

• IT Help Desk

• Help Desk Support

• IT Service Desk

• Troubleshooting

• Customer Support

• Incident Management

• Ticketing System

• Active Directory

• Windows Support

• Microsoft Office

• Remote Support

These selections will help attract candidates with multilingual technical support and service desk experience on GLIT.