Voice Support Analyst

Gratitude Inc

362 Views

16 hours ago

3-4 Year(s)

₱ 30 - ₱ 40K p.a

Manila

Job Description

Key Skills

BPO Voice Process International Call Centre non voice campaign International BPO International voice Process

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Responding to technical support tickets.

Talking directly to the customer to determine the nature of the technical issue.

Connecting to the customer’s computer system via remote access.

Traveling to the customer’s office or server location for hardware and network malfunctions.

Identifying the nature of the hardware, software, or networking issue.

Providing the customer with resolution choices.

Installing new hardware systems, software upgrades, or networking cables.

Fixing any software or hardware issues.

Providing minor technical or operational training.

Completing IT support logs.

Role

Manager -Customer Service

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Pranjal Nimase

Recruiter - Gratitude Inc

NA, india

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