Bilingual Service Desk Analyst - Dutch & French - Onsite Taguig
296 Views
2 weeks ago
Experience
0–12 Year(s)
₱
Salary
₱ 100 – 130K
p.m
Location
NA
2 candidate(s) already applied
Job Description
Bilingual Service Desk Analyst - Dutch & French - Onsite Taguig
ABOUT THE ROLE:
We are looking for a bilingual Service Desk Analyst fluent in Dutch and French to join our team in McKinley Hill, Taguig. You will provide technical support and excellent customer service to international clients.
WHAT YOU WILL DO:
- Provide Level 1 and Level 2 technical support for end-users
- Handle incidents, service requests, and troubleshooting via phone, email, and chat
- Log tickets accurately and resolve or escalate issues as needed
- Ensure high customer satisfaction and meet SLA targets
- Collaborate with IT teams to resolve complex technical issues
QUALIFICATIONS:
- Fluent in Dutch and French (speak, read, and write) - required
- At least 2 years of experience in Technical Support / Service Desk / IT Help Desk
- Strong background in technical troubleshooting
- Excellent communication and customer service skills
- Willing to work 100% onsite in McKinley Hill, Taguig - shifting schedule
- Stable work history, not a frequent job hopper
- Must not be a present or former employee of CGI
- PRV/TRV holders preferred, but client can process working visa
WHAT WE OFFER:
- Competitive salary and benefits package
- Visa sponsorship support
- Career growth and learning opportunities
- Collaborative and supportive work environment
Key Skills
5 Skills
BPO Voice Process
French Language
BPO Call center
good communication skills
Fluent Dutch speaker
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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