BPO Jobs - Group Manager - Process Training -URGENT
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Requirements:
• Knowledge of learning and development best practices
• A proven track record of training program development and management
• Excellent leadership skills
• Excellent written and oral communication skills
• At least a bachelor’s degree in education, human resources, or a related discipline
• Hands-on experience using tools such as Articulate, Epiplex, Canva, Visio
• Working knowledge & experience of GDS(Sabre/Amadeus/Travelport, Apollo- any two)
• Experience in travel training of a minimum of 5 years (TMC preferably in-house/outsourced)
JD & Qualifications
• Ensuring strategic alignment of the training department with business goals
• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with stakeholders and using needs assessments
• Developing and delivering training solutions that meet business needs
• Optimizing training processes for efficiency
• Selecting and managing resources, including working with internal employees to develop and deliver training
• Managing the technologies and technical personnel required to develop, manage, and deliver training
Role
Training Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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