BPO Jobs - Group Manager - Process Training -URGENT

Gratitude Inc

15 Views

21 hours ago

BPO Jobs - Group Manager - Process Training -URGENT

5-15 Year(s)

80 - 100 Thousand p.m

Manila (Bridgetown quezon City)

Job Description

Key Skills

Training and Development GDS Experience BPO Travel Account Leadership & Management Skills

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Requirements:

• Knowledge of learning and development best practices

• A proven track record of training program development and management

• Excellent leadership skills

• Excellent written and oral communication skills

• At least a bachelor’s degree in education, human resources, or a related discipline

• Hands-on experience using tools such as Articulate, Epiplex, Canva, Visio

• Working knowledge & experience of GDS(Sabre/Amadeus/Travelport, Apollo- any two)

• Experience in travel training of a minimum of 5 years (TMC preferably in-house/outsourced)

JD & Qualifications

• Ensuring strategic alignment of the training department with business goals

• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance

• Identifying training needs by consulting with stakeholders and using needs assessments

• Developing and delivering training solutions that meet business needs

• Optimizing training processes for efficiency

• Selecting and managing resources, including working with internal employees to develop and deliver training

• Managing the technologies and technical personnel required to develop, manage, and deliver training

Role

Training Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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