Business Intelligence Manager

Gratitude Inc

57 Views

5 days ago

Business Intelligence Manager

8-10 Year(s)

150 - 200 Thousand p.m

Manila (Makati, Pasay City)

Job Description

Key Skills

CRM (Customer relationship Management) Market Research Statistical Analysis CRM solutions

Be the first to apply for this job. Apply now

Description / Requirements

Job title: Business Intelligence Manager

Work schedule: Shifting Schedule but primarily mid-shift (shift can start anytime between 12nn-3 pm)

Work set up: Hybrid in Ayala, McKinley, EDSA Greenfield

Salary: Open Budget

Role Type: Individual Contributor

Benefits: HMO(300k per illness/year; no free dependents), PTO Credits of up to 30days on their 5th year, Life and Accident Insurance

Overview:

The Manager, Market and Client Research & Analytics is responsible for leading a team and/or work in an individual contributor in conducting in-depth market research, client analysis, and data-driven insights to support the strategic direction and operational efficiency of the contact center.

This role requires a strong analytical mindset, a deep understanding of the contact center industry, and the ability to translate complex data into actionable recommendations.

Responsibilities:

Market Research and Analysis:

• Conduct comprehensive market research to identify industry trends, customer behaviors, and competitive landscapes.

• Analyze market data to identify opportunities for growth, expansion, and service

diversification.

• Develop market segmentation and targeting strategies to optimize customer acquisition and retention efforts.

Client Research and Analysis:

• Develop and implement client segmentation and profiling strategies.

• Conduct in-depth client analysis to understand customer needs, preferences, and behaviors.

• Identify key client segments and develop tailored strategies to enhance customer satisfaction and loyalty

Data Analysis and Insights:

• Oversee data collection, cleaning, and preparation for analysis.

• Utilize advanced analytical tools and techniques to extract meaningful insights from data.

• Develop and implement key performance indicators (KPIs) to measure the effectiveness of marketing and customer service initiatives.

• Prepare and present data-driven reports and presentations to executive leadership and stakeholders.

Team Management:

• Lead and mentor a team of research analysts.

• Set clear performance expectations and provide ongoing coaching and development.

• Foster a culture of innovation and continuous improvement within the team.

Collaboration:

• Collaborate with cross-functional teams (e.g., sales, operations, customer service) to ensure alignment and achieve business objectives.

• Build strong relationships with external research partners and data providers.

Qualifications:

• Bachelor’s degree in marketing, Statistics, Economics, or a related field.

• Minimum of 5 years of experience in market research, data analysis, or a related field.

• Proven experience in the contact center industry is preferred.

• Strong analytical skills and ability to interpret complex data.

• Proficiency in data analysis tools and software (e.g., SPSS, SAS, Excel, SQL).

• Excellent communication and presentation skills.

• Strong leadership and team management abilities.

Desired Skills:

• Experience with customer relationship management (CRM) systems.

• Knowledge of statistical modeling and forecasting techniques.

• Experience with project management methodologies.

• By combining market insights, client understanding, and data-driven strategies, the Manager, Market and Client Research & Analytics will play a critical role in driving the success of the contact center.

Interview Process: 1st level interview(virtual, on-cam), Assessment(Presentation and Storyboarding), 2nd level interview(Preferable Onsite otherwise Virtual on-cam)

PRE-SCREENING FORM:

• Total years of contact center/ BPO experience:

• Years of relevant experience as Business Intelligence Manager:

• Total years of experience in market research:

• Years of experience in data analysis

• Years of Leadership/ team management experience:

• Highest educational attainment:

• How proficient are you in using data analysis tools and software (e.g., SPSS, SAS, Excel, SQL)?

• Are you amenable to working on a shifting schedule and on a hybrid setup in Ayala Makati, or McKinley Taguig or, EDSA Greenfield Mandaluyong?

• Last drawn salary

• Salary expectation

• Notice period

• Phone screening interview availability:

Role

Lead Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.