Customer Service Representative (CSR) / Technical Support Executive – BPO / Call Center

Job Title : Customer Service Representative (CSR) / Call Center Agent – BPO | Multiple Locations

Locations: Alabang, Bridgetowne, Cubao, Vertis North, Diliman, Eton, Makati, San Lazaro & Taguig
Experience: 3 Months – 1 Year+ (Account-dependent)
Work Setup: 100% Onsite
Industry: BPO / Call Center
Application: Walk-in & Virtual

Job Description

We are hiring Customer Service Representatives and BPO professionals for multiple accounts across Metro Manila. Openings are available in voice, non-voice, chat support, GDS, sales, and technical support processes.

Key Responsibilities

1. Handle customer inquiries through voice, chat, or assigned support channels.

2. Resolve customer concerns and provide accurate information.

3. Maintain customer records and update interaction details.

4. Escalate complex issues and ensure timely resolution.

5. Meet customer satisfaction, quality, and productivity targets.

Required Skills

1. Customer Service and Customer Support

2. BPO / Call Center Experience

3. Good English Communication Skills

4. Problem-Solving and Customer Handling

5. Voice, Non-Voice, Chat, Sales, Technical Support, or GDS experience as applicable.

Location-Wise Requirements

• Alabang: 6 months GDS experience (must be mentioned in CV), HS/SHS Graduate. 

• Bridgetowne: 6 months BPO experience, HS/SHS Graduate. 

• Cubao: 6 months BPO + Sales and/or Technical Support experience, HS Graduate.

• Vertis North: 6 months BPO experience, HS/SHS Graduate, EXPRO 2–5. 

• Diliman: 3 months BPO experience, HS/SHS Graduate, EXPRO 1.

• Eton: 1 year BPO experience, HS/SHS Graduate, EXPRO 3–5.

• Makati: 6 months BPO experience, HS/SHS/College Graduate. 

• San Lazaro: 6 months BPO experience, HS/SHS/College Graduate. 

• Taguig: 1 year BPO experience, HS Graduate. Non-Voice | Blended Chat

Important: All positions are 100% onsite. Night and shifting schedules are required for Alabang. Other shifts depend on the assigned account.