Delivery Excellence Associate Manager((Finance & Accounting)
Gratitude IncDelivery Excellence Associate Manager((Finance & Accounting)
Job Description
Key Skills
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Job title: Delivery Excellence Associate Manager
Work set up: Hybrid (Mandaluyong)
Shift: To be discussed
Salary: Confidential
No. of headcount: 1
RESPONSIBILITIES:
- Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
- Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
- Assist organization in the creation, monitoring, measurement and analysis of standardized processes
- Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
- Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
- Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
- Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
- Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
- Communicate to key management stakeholders on salient quality issues and business opportunities
SKILLS AND QUALIFICATIONS:
- Open to Bachelor’s Degree or undergraduates with relevant experience.
- Must have minimum at least 3 years of relevant experience in Business Excellence/Business Transformation/Operational Excellence/Continuous Improvement/Process Improvement under Finance and Accounting
- Experience in BPO industry
- Handling clients isn’t required and must focus on how candidates are able to communicate effectively, handle certain situations and thoroughly express knowledge on six sigma.
- Applicants with experiences in dealing and leading internal projects are acceptable.
- Led more than 1 Value Stream Mapping activity
- Six Sigma Green Belt Certified or Trained
Role
Team Leader
Timings
Flexible (Contract To Hire)
Industry
BPO
Work Mode
Hybrid
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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