Fraud Supervisor in a Top BPO
Gratitude IncFraud Supervisor in a Top BPO
Job Description
Key Skills
14 candidate(s) have already applied for this Job. Apply now
JOB TITLE: Fraud Supervisor/ Fraud Senior Analyst
WORK SET UP: Onsite at Taguig, Uptown Bonifacio Tower 3
WORK SHIFT: Night shift
Salary budget: 40K - 65K (Confidential and estimate only)
(Salary is confidential but sharing a range here for sourcing purposes only and never share to your candidates, only give them a hint that once they are selected, the final salary offer will depends to the client and project they will be assigned)
**Joining bonus of up to Php 45,000 (T&C applies)**
SKILLS AND QUALIFICATIONS:
• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
Other details:
• Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
• Should not be a job hopper who only works for less than a year per company
• Must not have an active or recent application with Accenture
RESPONSIBILITIES:
• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manage documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.
Role
Customer Delivery Supervisor
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
WNS bridgetowne :CSR -Travel/Financial Account
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
EXL Company Moa Site+Customer service representative
Gratitude Inc1 - 16 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Trainer. UK Financial Collections
Gratitude Inc2 - 4 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
1 - 21 Year(s)
25 - 35 Thousand p.m
Manila, Philippines
MASSIVE HIRING IN CALL CENTER(BPO) in QUEZON CITY 2025
Gratitude Inc0 - 10 Year(s)
10 - 30 Thousand p.m
Manila, Philippines
Mid Sharepoint Developer
Gratitude Inc4 - 5 Year(s)
55 - 60 Thousand p.m
Manila, Philippines
Data Analytics and Modelling Manager
Gratitude Inc5 - 8 Year(s)
100 - 200 Thousand p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Quality Assurance Analyst
Gratitude Inc1 - 40 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines