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MyGlit Jobs |  Jobs |   Hiring For Work Force Manager in Makati in Mumbai & Delhi

Hiring For Work Force Manager in Makati

Gratitude Inc
2255 Views
1 month ago

Hiring For Work Force Manager in Makati

1-15 Year(s)
20 - 40 Thousand p.m
Manila (Makati)
Manila (Makati)

Job Description

Key Skills

Japanese language Mandarin Cantonese Vietnamese Thai customer support

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Hiring For Work Force Manager in Makati





  • Description - 



  • Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.

  • Execute on budget forecasts and owns the development and implementation of staffing and metric models, reporting and analysis.

  • Train team members, managers, and trainers on the use of workforce planning tools.

  • Communicate with management and operations team to ensure compliance with client and company dialing standards.

  • Modify call routing and campaign dialing to ensure calls are handled and dialed appropriately.

  • Develop reporting processes, dashboards and presentations to fulfill senior leadership reporting needs.


  • Qualifications



  • Bachelor's or Graduate's Degree in business, IT, data science, or business administration.

  • Negotiation abilities and time management skills.

  • A confident, natural leader and problem solver with demonstrated critical thinking and collaboration skills.

  • Advanced understanding of business process analysis.

  • Strong command of English language and good communication skills.


  • Experience:




  • 10+ years managing Work Force Management in the Contact Centre space.



  • Collaborate to develop product marketing plans including market research, positioning, value proposition, and messaging that resonate with our target customers.

  • Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.

  • Assist service line leaders with QC tracking and management.

  • Work with clients and use data to identify the changing skills workers will need, skills adjacencies, and craft learning and career path plans based on objectives

  • Help teams design and craft ways for employees to learn and to roll out the continuous learning people need to perform effectively as organizations pivot at speed and scale.

  • Escalate contact center interruptions to appropriate Executive Leadership Staff in a quick timely fashion.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Hiring For Work Force Manager in Makati in Mumbai & Delhi

Saurabh Karangutkar

Recruiter - Gratitude Inc

NA, india

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500+ Posts

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