HR Service Delivery Associate Manager (Payroll)

Location: Taguig, Philippines (Hybrid Work Setup)

Shift: Day Shift


Job Summary
We are looking for an experienced **HR Service Delivery Associate Manager** with a strong background in **Payroll Operations** to lead payroll delivery, drive operational excellence, and support continuous process improvements. The ideal candidate will have extensive payroll experience, proven leadership skills, and hands-on knowledge of SAP.

Key Responsibilities
As the HR Service Delivery Associate Manager, you will:


* Serve as the primary escalation point for team and customer concerns.

* Drive team performance by delivering operational metrics and achieving service level objectives.

* Partner with stakeholders to identify and implement process improvements.

* Support strategic planning and contribute to achieving business goals.

* Develop, coach, and manage team members under your supervision.


You will also oversee end-to-end payroll operations, including:


* Payroll processing and salary disbursement to employees' bank accounts.

* Payroll audits and compliance activities.

* General Ledger (GL) feed generation.

* Payroll reporting.

* Distribution of payroll-related data to vendors and government agencies.

* Post-payroll activities.

* Gross-to-Net payroll calculations.


Qualifications
* Minimum 7–8 years of relevant Payroll experience
* At least 5 years of supervisory or people management experience.

* Strong hands-on experience with Payroll Processing.

* Experience using SAP.

Preferred Skills
* Strong leadership and stakeholder management skills.

* Excellent analytical and problem-solving abilities.

* Experience driving operational improvements and managing service delivery metrics.


Why Take This Opportunity?
* Hybrid work setup

* Day shift schedule

* Opportunity to lead a high-performing payroll operations team

* Career growth within a dynamic HR service delivery environment


If your experience aligns with the qualifications above, we'd love to hear from you. Please send your updated CV for consideration.