Japanese Bilingual – Voice Account (Advertising Search Engines | Eastwood | Onsite | Shifting)

Role Overview:

We are seeking Japanese Bilingual professionals to join our Advertising Search Engines account. You will handle voice interactions with Japanese-speaking clients, providing support and solutions for advertising and search engine-related inquiries.


Key Responsibilities:


Handle inbound and outbound voice interactions in Japanese.


Provide support for advertising and search engine-related inquiries.


Resolve customer concerns and escalate complex issues.


Document interactions accurately in the system.


Meet quality, productivity, and customer satisfaction goals.


Qualifications:


SHS Graduate or HS Old Curriculum – required.


CEFR Level: B1 – required.


At least 6 months Call Center Experience – required.


Minimum 6 months Japanese voice CCE or business-level Japanese voice experience – required.


Both native and non-native speakers are welcome to apply.


B1 CEFR English level and Aspiring Minds pass – required.


For local or non-natives: JLPT N1/N2 preferred, but may not be required if candidate has Japanese voice experience of more than 1 year.


For native candidates: Prior work experience is not necessary.


Candidates without Japanese Voice account experience may be endorsed as long as they have Japanese proficiency close to N1.