Order Management - Operational Lead | Hybrid | J1125-1522
Gratitude IncOrder Management - Operational Lead | Hybrid | J1125-1522
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Title: Order Management - Operational Lead
Category: Digital Customer Experience
Location: Taguig
Work set up: Taguig (3 days/week onsite)
Salary: Php 30,000 - 35,000
Work schedule: Night Shift
Required Experience: 2-3 years
Headcount: 1
Non-Negotiable:
• At least 2–3 years of experience as a Team Lead in a BPO or contact center environment.
• Minimum 2–4 years total BPO experience (voice, non-voice, or blended)
• Proven experience in managing team performance and meeting KPIs (AHT, CSAT, QA, productivity, etc.)
• Strong people management, coaching, and mentoring skills
• Experience in handling escalations and client concerns
• Excellent communication and interpersonal skills
• College Graduate
• Willing to work in shifting schedules, weekends, and holidays if required
• Not job hopper
Parallel Job Titles:
Team Lead
Team Manager
Your future duties and responsibilities:
- Analyze customer data to provide the client with clean and commonly defined account
structures.
- Contact customer for service validation and delivery as defined by stated quality KPI’s
- Check tools to resolve non-match account creation requests.
- Go through workflows, define steps and make decisions
- Able to meet or exceed agreed service level targets with the client
- Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
- Effective escalation management
- Call new clients and offer our assistance (Outbound)
- Ensuring a low cancellation rate
- Adjust or upsell to their new broadband solution to ensure its matching their needs
- Ensure new clients get a good first experience with their new product
Pre-Screening Questions:
*How many years of experience do you have in years of experience as a Team Lead in a BPO or contact center environment?
*How many years of work experience do you have in a BPO industry?
*Do you have proven experience in managing team performance and meeting KPIs?
*How much is your last drawn salary?
*How much is your salary expectation?
*Are you amenable to work in Taguig with a night shift schedule?
Role
Customer Success Specialist
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
0 - 2 Year(s)
Confidential
Manila, Philippines
Service desk representative ( SD)
Gratitude Inc2 - 25 Year(s)
30 - 45 Thousand p.m
Manila, Philippines
CSR -Healthcare Account -Alldigitech Company
Gratitude Inc0 - 17 Year(s)
20 - 30 Thousand p.m
Manila, Philippines
Japanese Tech Billinqual JavaEE
Gratitude Inc3 - 10 Year(s)
Confidential
Manila, Philippines
CSR Spanish Bilingual
Gratitude Inc0 - 2 Year(s)
10 - 55 Thousand p.m
Manila, Philippines
Junior QA. (Functional Testing
Gratitude Inc2 - 8 Year(s)
40 - 45 Thousand p.m
Manila, Philippines
NOC Mainframe Operator
Gratitude Inc2 - 3 Year(s)
70 - 80 Thousand p.m
Manila, Philippines
0 - 1 Year(s)
20 - 45 Thousand p.m
Manila, Philippines
2 - 17 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Quality Assurance URGENT
Gratitude Inc3 - 6 Year(s)
30 - 35 Thousand p.m
Manila, Philippines