Quality Assurance Specialist

Gratitude Inc

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3 weeks ago

Quality Assurance Specialist

1-3 Year(s)

35 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

Quality Analyst telco

3 candidate(s) have already applied for this Job. Apply now

Job title: Quality Assurance Specialist
Account: Telco
Work set up: On-site at Taguig
Work shift: Shifting
Salary: 35,000 - 40,000 basic / 2,000 allowance
Start date: April 17, 2026/ ASAP
Headcount: 3
BPO industry experience in the relevant role is required.
RECRUITMENT PROCESS: Virtual initial Interview - Virtual Level 1 Interview - Onsite Final Interview in Taguig (6 pm to 8 pm schedule)

CRITICAL REQUIREMENTS:

• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• Open for Filipinos and local applicants only
• With the latest Quality Analyst experience handling Telco/ Telco collections accounts for at least 2 years in a BPO setting
• Compliance accuracy and documentation quality
• Identification and reduction of regulatory violations
• Improvement in collector performance metrics
• Accuracy and consistency in call scoring
• Effectiveness of feedback and coaching support

Role

QA Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Anitha Batamuriza

Recruiter - Gratitude Inc

NA, rwanda

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