Senior AX/SQL Technical Expert

Gratitude Inc

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2 hours ago

Senior AX/SQL Technical Expert

5-10 Year(s)

150 - 160 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

MS SQL Server MS Dynamics CRM 365 Service Management Azure Service Bus

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Job Title: Senior AX/SQL Technical Expert

Category: ERP/CRM/Tools

Location: Taguig

Work set up: Taguig (3 days/week onsite)

Salary: Php 160,000 (max)

Work schedule: Mid-shift

Required Experience: 5+ years

Non-Negotiable:

• 5+ years experience in MS Dynamics AX technical roles, with hands-on leadership of complex projects.

• Proven experience in enterprise database and application support environments.

• AX 2009/2012 deep technical expertise

• Dynamics 365 (Technical exposure)

Position Description:

Role Summary

The Senior / Expert MS Dynamics AX Technical Lead will serve as the primary technical authority for the client's Microsoft Dynamics AX 2009/2012 environment. This role is responsible for overall technical ownership, system stability, performance optimization, and leading complex initiatives such as AX migrations, upgrades, integrations, and environment refresh activities. The role will also provide expert-level support for database and infrastructure-related services supporting the AX platform.

Key Responsibilities

. Provide technical expertise for Microsoft Dynamics AX 2009/2012 environments and related systems.

. Oversee and support AX application, database, and integration operations.

. Lead the planning and execution of complex technical initiatives such as: AX upgrades and migrations AX Migration Server and database migrations AX monitoring and tooling migrations Environment refresh and rebuild activities Take lead on the coordination of Installation and integration of third-party applications as needed. (e.g., Biztalk, Streamserve, ReadSoft, CPQ, Fastpath)

. Act as Subject Matter Expert (SME) for AX, SQL Server, and supporting infrastructure.

. Perform root cause analysis for complex incidents and recurring problems.

. Conduct technical reviews of AX application and SQL database configurations, benchmark against Microsoft standards, and recommend improvements.

. Drive system optimization, performance tuning, and stability improvements.

. Drive operational improvements by implementing technical process enhancements and introducing automation and AI-driven solutions to increase efficiency and add value.

. Collaborate with infrastructure, applications, and vendor teams for coordinated delivery.

Must-Have Core Skills

Service Management

. Incident and Problem Management

. Systems and Application Monitoring

. Root Cause Analysis

Database & SQL Server Expertise

. MS SQL Server Administration (DBA)

. Performance Tuning & Optimization

. T-SQL Programming

. SQL Profiler

. SQL Replication

. SQL Always On

. SQL Jobs and Maintenance Plans

. Backup and Restore Strategy

. Reporting Services (SSRS)

. SQL Server Configuration and Administration

. SQL Migration and Upgrade

Dynamics AX Technical

. AX 2009/2012 deep technical expertise

. DynamicsPerf and AX Trace analysis

. AX Crash Analysis and troubleshooting

. AX Installation & Configuration

. Kernel Updates / Slipstreaming

. Management Reporter Installation/Rebuild

. AX Enterprise Portal (EP) installation & setup

. AX SSRS Installation and Configuration

. AX Environment Refresh and Cloning

Monitoring Tools

. Opsview

. SolarWinds or equivalent enterprise monitoring tools

Nice to Have / Added Advantage

. Dynamics 365 (Technical exposure)

. Azure services (IaaS/PaaS knowledge)

. Power Platform (Power Apps, Power Automate)

. Automation with .NET / PowerShell

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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