Senior BPO Operations Manager - Content Moderation

Gratitude Inc

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3 days ago

Senior BPO Operations Manager - Content Moderation

5-10 Year(s)

90 - 110 Thousand p.m

Manila (Alabang Muntinlupa City)

Job Description

Key Skills

Communication Analytical Skills people Management BPO Operation manager At least 3 years in WFM with Scheduling background working with WFM tools i.e. Verint, IEX BPO Experience is a must Problem-Solving Skills Strong leadership and team management abilities Process Improvement and Business Transformation Content Moderation. Trust and Safety

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Job Title: Operations Manager (Sr. Manager level)

Account: Content Moderation

Salary: Max of 110k PHP
Work location/Set up: Onsite/ Alabang

Shift Schedule: GY

Job Summary:

We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities:

Lead, coach, and manage a team of content moderation specialists to meet operational goals.

Monitor performance metrics, provide feedback, and implement improvement plans.

Ensure adherence to Trust and Safety policies, guidelines, and quality standards.

Collaborate with cross-functional teams to optimize workflow and operational efficiency.

Prepare and present operational reports and insights to senior management.

Implement process improvements and drive initiatives to enhance team performance.

Address escalations and provide solutions promptly.

Qualifications:

Minimum of 2 years’ experience as a Manager in a BPO environment(must)

Strong background in Trust and Safety and/or Content Moderation(must )

Proven leadership and people management skills.

Excellent problem-solving, communication, and analytical skills.

Can start immediately.

Willing to work onsite at Alabang.

Role

Content Moderator

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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