Service Delivery Hub Manager / Digital Marketing Manager
Gratitude IncService Delivery Hub Manager / Digital Marketing Manager
Job Description
Key Skills
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GRATITUDE INC. is hiring for Service Delivery Hub Manager / Digital Marketing Manager
Location: Eastwood, Quezon City
Work setup: Work onsite
Schedule: Shifting Schedule
The Service Delivery Hub Lead plays a pivotal role in overseeing the hub's operations and fostering a positive team environment. Reporting to the Global Operations Lead, they provide guidance and support to Service Delivery Teams, ensuring high-quality service delivery within set timelines and metrics. The service Delivery Hub lead serves as the Single Point of Contact (SPOC) for hub-related queries and is responsible for the management of all Service Hub resources and their compliance with established processes and quality standards. They foster a positive and collaborative team environment while encouraging a can-do and proactive attitude among team members.
Qualifications:
• 15 years of professional experience in relevant position
• Deep understanding of marketing service operations, industry best practices and highly organized in efficiently managing multiple task and priorities
• Familiarity with marketing automation software such as Market, Hubspot, Salesforce Marketing Cloud (formerly ExactTarget) or Adobe Experience Manager
• Intermediate-level proficiency with Microsoft Office products
Other details to be discussed during your interview with our BPO client.
To apply, please send your CV at xandra@gratitudephilippines.com or you may contact me via WhatsApp, +639855780057
Join now and be part of our team!
Role
Manager-Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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