Team Lead – Healthcare Account
Gratitude IncTeam Lead – Healthcare Account
Job Description
Key Skills
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Location: Eton Centris, Quezon City
Work Setup: 100% Onsite
Schedule: US Business Hours
We are seeking an experienced Team Lead to oversee a Healthcare account and drive operational excellence, team performance, and client satisfaction.
Key Responsibilities:
• Manage day-to-day team operations and ensure performance targets are achieved.
• Conduct team huddles, coaching sessions, and performance reviews.
• Handle escalations and support agents in resolving complex issues.
• Monitor productivity, quality, attendance, and compliance metrics.
• Ensure adherence to HIPAA and other healthcare-related compliance requirements.
• Conduct Root Cause Analysis (RCA) and implement corrective actions.
• Prepare reports and performance updates for management and clients.
• Foster a positive and engaging team environment.
Qualifications:
• Completed at least 2 years in College or a College Graduate.
• Minimum of 2 years experience as a Team Lead.
• Healthcare account experience is preferred.
• Experience in Insurance, Claims Processing, or US Benefits is required.
• Strong leadership, coaching, and people management skills.
• Excellent communication and stakeholder management abilities.
• Must be willing to work 100% onsite in Quezon City.
• Must not be a current or former employee of Wipro.
Pre-Screening Questions:
How many years of experience do you have as a Team Lead?
Do you have experience handling a Healthcare account?
Do you have experience in Insurance, Claims Processing, or US Benefits?
What is your last drawn salary?
What is your salary expectation?
Are you amenable to work 100% onsite in Quezon City on a US Business Hours schedule?
When are you available to start once hired?
Interested applicants may apply through Indeed and provide answers to the pre-screening questions along with their updated resume.
Role
Team Leader
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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