We are Hiring: Trainer |Helpdesk Customer Support

Gratitude Inc

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13 hours ago

We are Hiring: Trainer |Helpdesk Customer Support

2-4 Year(s)

Manila (Taguig)

Job Description

Key Skills

SQL Technical XML API testing Troubleshooting appache http bpo trainer customer support .Trainer chat, email, and ticket based support environments

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We are seeking a Trainer with experience in Technical Support, BPO Training, and Ad Tech to design and deliver engaging technical learning programs for Helpdesk Customer Support teams. The ideal candidate has a strong background in instructional design, SQL, API integrations, Ads Manager platforms, and adult learning principles, with the ability to simplify complex technical concepts into effective training programs.

Responsibilities

Design and develop training materials, e-learning modules, hands-on labs, and role-based learning paths.
Deliver instructor-led and virtual training on SQL, APIs, server-side tracking, webhooks, SDK implementation, and ad tech platforms.
Conduct onboarding bootcamps and technical workshops for new hires and support teams.
Train employees on REST APIs, JSON/XML payloads, conversion tracking, attribution models, and marketing analytics.
Develop troubleshooting guides and technical reference materials for backend support and integration issues.
Partner with Product, Engineering, and Customer Success teams to translate new product features into training content.
Design and administer assessments, certifications, and practical evaluations to measure learning effectiveness.
Track training metrics, learner performance, and recommend continuous improvements to training programs.
Act as a subject matter expert (SME) for technical integrations, analytics, and platform capabilities.

Work Schedule

Shift: TBD
Work Set-up: Full Onsite – Taguig
Start Date: ASAP

If you have experience in Technical Training, Instructional Design, SQL, API Integrations, Ads Manager, Marketing Analytics, and Technical Support, we'd love to hear from you.

Apply today by submitting your updated CV. Shortlisted candidates will be contacted for the next steps in the recruitment process.

Role

Account Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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