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OP360 CEBU

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11 hours ago

1-4 Year(s)

Davao

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Job Description

Key Skills

Accounting CRM (Customer relationship Management) Customer Service Finance Sales Customer Management customer service analyst Customer Care

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Job Description

Acting as customers’, service providers’ and third-party providers’ primary point of contact through phone, email, or live chat interactions

Ensuring customer requests are handled in an accurate and timely manner

Utilize various client-based tools and applications for customer management and servicing.

Provide cutting-edge service in a friendly, confident and knowledgeable manner towards customers, clients and teammates.

Recognize customers’ needs and present solutions for their products and services

Receive customer inquiries (telephone calls and e-transactions) on various issues, including orders, payments, and cash applications. Issue call tags (merchandise returns), credits, and trace customer order shipments.

Responsible for maintaining confidential and highly sensitive information.

Apply customer credit card and electronic payments. Issue refund checks to customers.

Interact with Sales and Distribution Center teams regarding products and customer inquiries.

Contact manufacturers for warranty and product information. Process order cancellations and backorder cancellations.

Participate in special projects and perform other duties as needed.

Requirements

At least 6 months' BPO experience is preferable.

At least College Level

Excellent English writing and communication skills

Working knowledge on computers

Familiar with Microsoft Office applications (Word, Excel, Powerpoint, etc.)

Good customer service, multi-tasking and problem-solving skills

Good attention to detail

Good analytical and problem-solving skills

Ability to work with less supervision.

Ability to work in a team environment

Willing to work in shifting schedules

Willing to render overtime if needed.

Willing to work or relocate Davao City.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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